FREQUENTLY ASKED QUESTIONS

What are your business hours?

Museum and shop hours are daily from 10:00 am - 5:00 pm Pacific Time.  Hours subject to change.

I have a question about a product or my order.  Who do I contact?

MoPOP Shop staff can be reached via e-mail at shop@MoPOP.org or by phone at (206) 262-3013. Please provide as much information as possible in your email (or voicemail, if calling during non-business hours) so we can accurately research your issue and provide you as prompt a resolution as possible.

I was at the museum and saw items in your store that I don't see available online.  Is there a way for me to have those items shipped?

Yes!  We carry thousands of items in our physical MoPOP shop and offer a limited selection online.  If you saw an item in our store while visiting the museum but do not see it available online, contact us via e-mail at shop@MoPOP.org and let us know what item(s) you're interested in.  If currently in stock, we can arrange an online purchase option for you.

Who do I contact regarding museum tickets and information?

For all questions unrealted to our online store or physical store location, including any questions about museum tickets and exhibitions, please visit www.MoPOP.org, or call the MoPOP Box Office at (206) 770-2700.

When will my order ship, and how much do you charge for shipping?

Most orders will ship within 1-2 business days.  All orders ship via UPS ground for a flat fee of $7.99.

Do you ship orders outside of the Untied States?

Due to licensing restrictions on the majority of our items, we are only able to ship within the United States at this time.  

Do you ship to PO Boxes?

UPS does not deliver to PO Boxes, so please enter a physical address at checkout to avoid shipping delays.

What is your online store return policy?

Our return policy is all orders can be returned for 30 days from date of purchase. At this time we are only able to issue refunds and cannot offer exchanges for any item.

Please e-mail us at shop@MoPOP.org for specifics regarding our online store return policy.  If your order arrives damaged, please contact us via e-mail and also attach pictures of the damage to the items and shipping box, if any.

What is your in-store return policy?

We are not accepting in store returns at this time.